Shipping & Returns Policy

All Sales Are Final

Due to the perishable and temperature-sensitive nature of our chocolate and confectionery products, all sales are final. We do not accept returns or exchanges.

Shipping & Temperature Sensitivity

Buddy Squirrel takes reasonable precautions to protect products during shipping, including the use of insulated packaging and ice packs when appropriate for warmer climates.

However, chocolate and confectionery products are inherently sensitive to heat, humidity, and temperature fluctuations. Even with protective packaging, melting, softening, discoloration, or changes in product appearance may occur during transit.

Buddy Squirrel does not guarantee that products will arrive free from melting or temperature-related changes and is not responsible for melting or heat-related damage occurring during transit or after delivery.

By placing an order, customers acknowledge and accept the inherent risks associated with shipping temperature-sensitive products.

Shipping Damage

While we take care to package orders appropriately, Buddy Squirrel is not responsible for damage caused by third-party shipping carriers, shipping delays, mishandling, extreme temperatures, or circumstances outside our reasonable control, to the extent permitted by applicable law.

Delivery

Customers are responsible for monitoring shipment tracking information and promptly retrieving packages upon delivery. Buddy Squirrel is not responsible for melting, theft, or deterioration resulting from packages being left unattended after confirmed delivery.

Incorrect or Missing Items

If your order contains incorrect or missing items, please contact us within 48 hours of delivery so we can investigate and determine an appropriate resolution.

Policy Acknowledgment

By placing an order with Buddy Squirrel, customers acknowledge and agree to this Shipping & Returns Policy, subject to applicable consumer protection laws.