Shipping

Good Source Foods takes reasonable precautions to protect products during shipping, including the use of insulated packaging and ice packs when appropriate for warmer climates. However, chocolate and confectionery products are inherently sensitive to heat, humidity, and temperature fluctuations. Even with protective packaging; melting, softening, discoloration, or changes in product appearance may occur during transit. See product guarantee and returns policy in the FAQs section for further details.

The customer is responsible for providing an accurate shipping address at the time of placing the order. Any returned or incomplete shipments due to incorrect address will not be refunded. Product may be reshipped with an additional shipping charge.

If it is discovered that the shipping address is incorrect after placing the order, the customer must contact Buddy Squirrel at service@buddysquirrel.com immediately to correct the address. The email must include the name on the order and the day of the order. If the order has not been shipped, the address will be updated prior to shipping. If the order has been shipped, there is nothing the company can do and no refund will be issued. Note: shipment can be filled in as little as 12-hours, so Buddy Squirrel makes no guarantee on being able to successfully change an address.

Delivery

Customers are responsible for monitoring shipment tracking information and promptly retrieving packages upon delivery. Good Source Foods is not responsible for melting, theft, or deterioration resulting from packages being left unattended after confirmed delivery.

Shipping Damage

Good Source Foods does not guarantee that products will arrive free from melting or temperature-related changes and is not responsible for melting or heat-related damage occurring during transit or after delivery.