FAQS

Our Brands:

Buddy Squirrel and Quality Candy are made from premium ingredients with the highest attention to quality. Learn more about our history of making Quality Candy for over 100 years and our beloved brands. Learn more about Buddy Squirrel and Quality Candy.

Buddy Squirrel Shoppes:

For the largest selection of sizes and offerings of Buddy Squirrel, Quality Candy, and Good Source Foods products, visit our kitchen store inside of our flagship manufacturing facility, located just north of Mitchell International Airport, at 1801 E. Bolivar Ave, St. Francis, WI, 53235.

Alternately, select products are available through the online store.

Are your candies Gluten Free?

With the exception of products which contain a “Wheat” allergen declaration, the majority of products do not inherently contain gluten and are gluten free as defined by the Federal Food and Drug Administration (FDA),

See product description field for allergen information.

Do your products contain allergens like nuts, milk, eggs?

Yes, the facility processes a number of allergens, including Milk, Soy, Wheat, Tree Nuts (various), Peanuts, Sesame, and Egg. The majority of the products contain at least one allergen. Allergen information for each product can be found in the “Allergen Information:” section of the product page.

What is the different between “Manufactured on shared equipment with” and “May Contain” in the allergen information section.

“Manufactured on shared equipment with” is a notification of allergens which the company uses in other products that may run on the same equipment. While the company has allergen control programs in place, which include testing equipment for allergens after cleaning, individuals with severe allergic reactions may choose to avoid this product to eliminate any chance of a reaction.

“May Contain” means that, while the product may not inherently contain the allergen, there is an elevated potential that the product could contain the allergen due to the growing, handling, or processing environment of the raw materials. Individuals with severe allergic reactions to the listed allergen should take precautions or avoid these products.

Where can I buy Buddy Squirrel products?

You can buy Buddy Squirrel online, in the factory kitchen store or at some retailers (such as: Sendik’s, Sentry Foods – Delafield, Layton Fruit Market, Half Nuts, and Fredricks Hallmark Stores).

Can I order online and pick-up in store or Curbside Pickup?

No, Buddy Squirrel is not set-up for routine in-store or curbside pick-up. However, the factory kitchen store is open for immediate purchase, while supplies last.

If you need special accommodations for medical purposes, please contact Service@BuddySquirrel.com and we will do our best to assist you.

Can I call in an order?

Currently, Buddy Squirrel does not process call-in orders. For specialty or bulk orders, contact Buddy Squirrel at Service@BuddySquirrel.com.

Why don’t you have all your products listed on the web?

Buddy Squirrel is continuously working to improve product packaging to allow for expanded offerings online. Unfortunately, due to the nature of some of our products, they are not currently suitable for standard shipping and have a high potential to be broken or damaged during shipping. Some products are only offered seasonally (such as whipped creme eggs).

How will my order get shipped?

Good Source Foods takes reasonable precautions to protect products during shipping, including the use of insulated packaging and ice packs when appropriate for warmer climates.

When will my order arrive?

Products are typically shipped using 2-day delivery and arrive within 7 calendar days from the date of order. For orders placed during peak holiday season (November–December, & March–May), typical arrival dates may increase to 14 calendar days.

Note: Days listed above are an estimate, actual receipt may be longer or shorter based on order volumes.

WHERE CAN YOU SHIP TO?

We can ship to all US States except Alaska and Hawaii. Due to these products being perishable we don't ship internationally at this time.

Can I ship to alternate locations, such as a PO Box?

Due to the sensitive nature of the product, products must be shipped to a physical residence or business. Sorry, we cannot ship to APO, FPO, AFB or PO Boxes, or outside the continuous 48 states.

Will my candy melt?

Good Source Foods takes reasonable precautions to protect products during shipping, including the use of insulated packaging and ice packs when appropriate for warmer climates.

However, chocolate and confectionery products are inherently sensitive to heat, humidity, and temperature fluctuations. Even with protective packaging, melting, softening, discoloration, or changes in product appearance may occur during transit.

Good Source Foods does not guarantee that products will arrive free from melting or temperature-related changes and is not responsible for melting or heat-related damage occurring during transit or after delivery.

To limit the potential for product melting, purchaser should: i) Use the tracking information to ensure someone is available to receive the package as soon as it is delivered, ii) not allow product to sit in high heat or direct sun for prolonged periods of time, and iii) open package as soon as it arrived to ensure proper environment is maintained.

Why don’t you have free shipping?

Buddy Squirrel does offer free shipping for orders greater than $100.00. However, to keep product prices competitive, smaller volume orders are charged shipping.

How is shipping calculated?

Shipping is automatically calculated by the Shopify store and is based on the size and weight of the package. If you order more than $100.00, shipping is not charged.

SALES, PROMOTIONS and GIVEAWAYS:

Why am I being taxed on my purchase?

Many states require companies to charge the local and state sales taxes on product made in other states but shipped to a customer in the state.

If purchasing product for a valid non-profit organization, please contact Buddy Squirrel directly at Service@BuddySquirrel.com to process the order with appropriate taxes exemptions.

Can I use a Senior Discount online?

No, we do not offer a senior discount through our online store. However, we do offer senior discount in-store on Tuesday. We do occasionally offer online sales and discounts. Sign-up for Buddy Squirrels email list to be notified of these.

Do you have Giveaways?

On occasion, we may do special promotions or giveaways. Follow us on Facebook, Instagram, or sign-up for our email list to keep up to date on any sweepstakes or giveaways.

Do you offer bulk or high-volume discounts?

Bulk or large quantity discounts may be available. Please contact Buddy Squirrel at Service@BuddySquirrel.com to inquire about any discounts for specialty or bulk orders.

Do you offer wholesale product?

Yes, we offer wholesale products. If interested in becoming a wholesale customer of Good Source Foods / Buddy Squirrel / Quality Candy, please contact:

Nicole Noel - Sales & Customer Development Manager at Nicolen@goodsourcefoods.com

Jimmy Gohsman - COO at jimmyg@goodsourcefoods.com

HOW CAN I REACH A CUSTOMER SUPPORT TEAM MEMBER?

Our customer service team is available Monday through Friday from 9:00am-3:00pm CST. Call us 414.483.0639 or email us at service@buddysquirrel.com.

DO YOU OFFER REFUNDS?

Each case is evaluated on a case-by-case basis. In general, due to the sensitive nature of the product, all sales are final and we do not offer refunds for products damaged or melted during shipping. Email us at service@buddysquirrel.com for review of your complaint.

What do I do if I received incorrect or missing product in my shipment?

Upon discovery that a product is missing or the order is incorrect, please contact Buddy Squirrel immediately at service@buddysquirrel.com. We will replace the missing / incorrect products immediately at no additional cost to you.

To help prevent any delays in processing your replacement, please be sure to include:

i) The name on the order

ii) What was missing

iii) Date the order was placed