Shipping & Handling
Due to the perishable nature of our products, we take every precaution to ensure that your order or gift will arrive in excellent condition.
No Saturday/Sunday Delivery.
Orders will ship within 1-5 business days.
We will ship year-around and provide temperature controlled, ice packaging at no charge, available during warm weather months and climates.
Sorry we cannot ship to APO, FPO, AFB or Post Office Box addresses or non-US orders.
Payment
For your convenience, we accept Visa, Master Card, and American Express.
Standard Shipping & Handling Rates (per recipient)
We use UPS to ship all orders. (SHIPPING COST ARE CALCULATED BY UPS)
Sales Tax
Appropriate sales tax will be applied to all Wisconsin shipments.
Sales tax is not applicable to shipments outside of Wisconsin.
Volume Discounts
For volume discounts, please see our "Corporate Gifts" page. Our Customer Service Manager will be happy to assist you.
Return/Refund Policy
General Guidelines
Your satisfaction is 100% guaranteed!
We go to great lengths to insure that all product(s) ordered are fresh, properly packaged, and shipped as quickly as possible.
We cannot guarantee products shipped in the months of May through September or anytime the temperature goes above 80 degrees Fahrenheit.
All shipping costs are the responsibility of the buyer and will not be refunded. All returned product(s) must be shipped prepaid.
The appropriate refund will be provided to the buyer within 15 business days after receipt of product(s).
Product Damaged in Shipment
Product(s) damaged in shipment will be replaced at no cost to the buyer. Buyer may be required to assist us in filing a claim with UPS.
UPS claims must be approved before replacement is issued.
Incorrectly Shipped Product
Incorrectly shipped product(s) will be replaced at no cost to the buyer as quickly as possible.
The buyer is responsible for providing a valid shipping address. In the event that a product(s) is returned due to and invalid address, the buyer will be charged either:
(1) An additional shipping charge to ship the product(s) to the correct address orWE DO NOT DO RETURNS
FOR FREE SHIPPING - Any free shipping offers will be shipped via method selected by the Company, generally UPS SurePost. (Excluding Hawaii & Alaska)
If you have any questions regard your website order please email us:
Service@BuddySquirrel.com
hours: monday-friday 9:00 a.m. - 2:00 p.m. cst