Shipping & Handling

Due to the perishable nature of our products, we take every precaution to ensure that your order or gift will arrive in excellent condition. 

No Saturday/Sunday Delivery.

Orders will ship within 1-5 business days.

We will ship year-around and provide temperature controlled, ice packaging at no charge, available during warm weather months and climates.

Sorry we cannot ship to APO, FPO, AFB or Post Office Box addresses or non-US orders.

Payment

For your convenience, we accept Visa, Master Card, and American Express.

Standard Shipping & Handling Rates (per recipient)

We use UPS to ship all orders. (SHIPPING COST ARE CALCULATED BY UPS)

Sales Tax

Appropriate sales tax will be applied to all Wisconsin shipments.

Sales tax is not applicable to shipments outside of Wisconsin.

Volume Discounts

For volume discounts, please see our "Corporate Gifts" page. Our Customer Service Manager will be happy to assist you.

Shipping & Returns Policy

All Sales Are Final

Due to the perishable and temperature-sensitive nature of our chocolate and confectionery products, all sales are final. We do not accept returns or exchanges.

Shipping & Temperature Sensitivity

Good Source Foods takes reasonable precautions to protect products during shipping, including the use of insulated packaging and ice packs when appropriate for warmer climates.

However, chocolate and confectionery products are inherently sensitive to heat, humidity, and temperature fluctuations. Even with protective packaging, melting, softening, discoloration, or changes in product appearance may occur during transit.

Good Source Foods does not guarantee that products will arrive free from melting or temperature-related changes and is not responsible for melting or heat-related damage occurring during transit or after delivery.

By placing an order, customers acknowledge and accept the inherent risks associated with shipping temperature-sensitive products.

Shipping Damage

While we take care to package orders appropriately, Good Source Foods is not responsible for damage caused by third-party shipping carriers, shipping delays, mishandling, extreme temperatures, or circumstances outside our reasonable control, to the extent permitted by applicable law.

Delivery

Customers are responsible for monitoring shipment tracking information and promptly retrieving packages upon delivery. Good Source Foods is not responsible for melting, theft, or deterioration resulting from packages being left unattended after confirmed delivery.

Incorrect or Missing Items

If your order contains incorrect or missing items, please contact us within 48 hours of delivery so we can investigate and determine an appropriate resolution.

Policy Acknowledgment

By placing an order with Good Source Foods, customers acknowledge and agree to this Shipping & Returns Policy, subject to applicable consumer protection laws.